{"id":701,"date":"2025-08-13T22:13:18","date_gmt":"2025-08-13T20:13:18","guid":{"rendered":"https:\/\/www.luxcarevents.es\/?page_id=701"},"modified":"2026-02-15T17:11:41","modified_gmt":"2026-02-15T16:11:41","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.luxcarevents.es\/en\/preguntas-frecuentes\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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How long does it take to reach the destination?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The transfer time will depend on the distance, traffic conditions and time of day. Before confirming your booking, we will give you an estimate based on the most convenient route.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Do the rates include parking and tolls?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Yes, unless otherwise stated, our rates include all tolls and parking costs necessary for your transfer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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If my flight or event arrives early, will my chauffeur be there?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Yes. We monitor any changes to the schedules provided and adapt accordingly to be present upon your arrival.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What can I do if my flight or event is significantly delayed and I do not have any new information?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In that case, please contact us as soon as possible by telephone or email so that we can adjust the collection time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What happens if my service details change?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We can update your booking details at no extra cost, provided you give us advance notice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Are the prices fixed?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Yes, our rates are transparent and there are no hidden charges. The price is agreed upon at the time of booking and remains unchanged, unless changes are requested by the customer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Will I be charged extra for delays or cancellations?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We offer a courtesy waiting period. If the delay exceeds the included time, the previously agreed additional fee will apply.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Will you let me know when my chauffeur arrives?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Yes, you will receive a notification or call to inform you that your chauffeur is already at the pick-up point.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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How can I identify my chauffeur?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Your chauffeur will hold a sign with your name or your company name, or the distinctive sign agreed upon during the booking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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It's my first time in the city, how can I organise my transport?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our team can assist you in planning multiple or customised transfers, whether for several days or for special itineraries.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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I need more than one vehicle. Is that possible?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Yes, we can arrange the number of vehicles and drivers you need for your event or transfer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Is smoking permitted in the vehicle?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Smoking is not permitted in any of our vehicles, although we can make stops en route if required.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Preguntas frecuentes \u00bfCu\u00e1nto se tarda en llegar al destino? El tiempo de traslado depender\u00e1 de la distancia, las condiciones del tr\u00e1fico y la hora del d\u00eda. Antes de confirmar tu reserva, te daremos una estimaci\u00f3n basada en la ruta m\u00e1s conveniente. \u00bfLas tarifas incluyen el aparcamiento y los peajes? S\u00ed, salvo que se indique lo […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-701","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.luxcarevents.es\/en\/wp-json\/wp\/v2\/pages\/701","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.luxcarevents.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.luxcarevents.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.luxcarevents.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.luxcarevents.es\/en\/wp-json\/wp\/v2\/comments?post=701"}],"version-history":[{"count":10,"href":"https:\/\/www.luxcarevents.es\/en\/wp-json\/wp\/v2\/pages\/701\/revisions"}],"predecessor-version":[{"id":961,"href":"https:\/\/www.luxcarevents.es\/en\/wp-json\/wp\/v2\/pages\/701\/revisions\/961"}],"wp:attachment":[{"href":"https:\/\/www.luxcarevents.es\/en\/wp-json\/wp\/v2\/media?parent=701"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}